Sales Policy – Effective Date: January 7, 2025

At SnugCiteino, we are dedicated to providing high-quality musical instruments and accessories to enhance your musical experience. Our Sales Policy outlines the terms and conditions for making purchases on our website snugciteino.com. By placing an order with us, you agree to comply with the terms outlined in this policy.

1. Product Availability

All products listed on SnugCiteino.com are subject to availability. While we strive to keep our inventory up to date, there may be occasions when items are out of stock or discontinued. In the event that an item is unavailable, we will notify you promptly and offer alternatives or a full refund.

2. Pricing and Payment

  • Pricing: All prices on our website are listed in U.S. dollars (USD) and are exclusive of applicable taxes and shipping fees. Prices are subject to change without notice.
  • Payment Methods: We accept a variety of payment methods, including:
    • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
    • PayPal: Secure online payment processing.
    • Other Methods: Any other payment methods as specified at checkout.

Payments must be made in full before your order is processed. We use secure payment gateways to ensure the protection of your payment information.

3. Order Confirmation

Once your order is placed, you will receive an order confirmation email containing the details of your purchase. This email serves as a receipt of your order but does not constitute an acceptance of the order. Acceptance of your order occurs when we process and ship your products.

4. Shipping and Delivery

  • Shipping Costs: Shipping costs are calculated based on the size, weight, and delivery location of your order. The final shipping cost will be provided during checkout.
  • Delivery Time: Delivery time will vary depending on your location and the shipping method chosen. Please refer to our Shipping Policy for more details on expected delivery times.
  • Shipping Address: Please ensure that the shipping address provided is correct. We are not responsible for items lost or delayed due to incorrect or incomplete addresses.

5. Sales Tax

Sales tax will be applied to orders based on your shipping location, as required by law. The applicable tax rate will be calculated and added to your order total during checkout.

6. Order Cancellations

Once an order is placed, it is processed promptly. Therefore, cancellation requests must be submitted as soon as possible. If your order has not been shipped, we will attempt to cancel it and provide a full refund. If the order has already shipped, you may need to follow the return process outlined in our Refund and Returns Policy.

7. Promotions and Discounts

  • Discounts: From time to time, we may offer promotions, sales, or discount codes. These offers will be clearly marked on the website. Discounts cannot be combined unless specified.
  • Expiration: Discounts and promotions are valid only for the time period specified and cannot be applied retroactively to past purchases.

8. Order Limitations

We reserve the right to limit the quantity of products purchased in a single order, especially for high-demand items or products that are subject to inventory limitations. We may also refuse or cancel orders that appear to be fraudulent or suspicious.

9. Returns and Exchanges

For information on returns, exchanges, and refunds, please refer to our Refund and Returns Policy. We do not offer direct exchanges, but you may return products and place a new order if you wish to exchange an item for a different product.

10. Customer Support

If you have any questions or concerns about our Sales Policy, product availability, or order process, please do not hesitate to reach out to our customer support team:

This Sales Policy is effective as of January 7, 2025. We reserve the right to update or modify this policy at any time. Please review it periodically to stay informed of any changes. Thank you for choosing SnugCiteino for your musical instrument needs!